Oh really? Good stuff then Franz. At least all staff (those with the right privileges of course) will be able to make more informed decisions when it comes to banning/general moderating. And even though it serves as a log, it will only be shown in that hidden post. If you don't want to clog up your forum or use logs, just don't leave comments when hiding people's posts. Simple.
You're not wrong at all Cheun. Although I don't care whether there are numerous topics created about the same subject or asking the same thing on my communities; it just doesn't really phase me and I take it on a post by post basis. It is a forum after all and sometimes you just need to lay back on the power trip. If I had a dollar given to me for every answer I gave to people's questions in my job I'd be a millionaire. I am a strong supporter of customer service and it is something I MUST do in my current role whether I like it or not. I can tell people to refer to the website, go here, find out for yourself, do a search on Google then get back to me, etc. Even though it is only a small percentage there are people coming into the forum scene without any prior knowledge or experience. We both had to start there.
I'm not having a dig at you at all of course, they are more general statements. I guess it is just something for people to think about, especially from a staff member's perspective. You want people coming back to your forum after all.
