Can't Send Email After Upgrade

pxnji

The issue

I just upgraded from the 1.2 to the 1.6.3 version. Everything was okay until I discovered it couldn't send an email. When I tried to send a test email, it showed Oops! Something went wrong. Please reload the page and try again.. And it got error {"errors":[{"status":"500","code":"unknown"}]} on the network tab.

This is what I found that I think is related to the issue in the /storage/logs
[2023-01-11 12:12:41] flarum.ERROR: Swift_TransportException: Failed to authenticate on SMTP server with username "hi@cinema.id" using 3 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials e4-20020adfc844000000b002bbdd767a89sm657500wrh.95 - gsmtp ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials e4-20020adfc844000000b002bbdd767a89sm657500wrh.95 - gsmtp ". Authenticator XOAUTH2 returned Expected response code 250 but got code "535", with message "535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials e4-20020adfc844000000b002bbdd767a89sm657500wrh.95 - gsmtp ". in /home/cinema.id/public_html/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/Esmtp/AuthHandler.php:191 Stack trace:

Flarum information

Flarum core 1.6.3
PHP version: 7.4.33
MySQL version: 5.5.5-10.3.37-MariaDB-0ubuntu0.20.04.1
Loaded extensions: Core, date, libxml, openssl, pcre, zlib, bcmath, bz2, calendar, ctype, dom, enchant, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, iconv, mbstring, pcntl, session, PDO, standard, posix, readline, Reflection, Phar, SimpleXML, soap, sockets, sodium, exif, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, mysqlnd, timezonedb, igbinary, imagick, json, curl, imap, intl, redis, ldap, mysqli, pdo_mysql, pdo_sqlite, pspell, sqlite3, tidy, Zend OPcache
+---------------------------------+---------+--------+
| Flarum Extensions               |         |        |
+---------------------------------+---------+--------+
| ID                              | Version | Commit |
+---------------------------------+---------+--------+
| flarum-flags                    | v1.6.1  |        |
| flarum-approval                 | v1.6.1  |        |
| flarum-tags                     | v1.6.1  |        |
| flarum-suspend                  | v1.6.1  |        |
| v17development-seo              | v1.8.0  |        |
| michaelbelgium-discussion-views | v7.2    |        |
| fof-upload                      | 1.2.3   |        |
| fof-sitemap                     | 1.0.3   |        |
| fof-recaptcha                   | 1.1.0   |        |
| fof-profile-image-crop          | 1.1.0   |        |
| fof-polls                       | 1.3.0   |        |
| fof-pages                       | 1.0.4   |        |
| fof-links                       | 1.1.2   |        |
| fof-formatting                  | 1.0.2   |        |
| fof-drafts                      | 1.2.2   |        |
| fof-byobu                       | 1.1.8   |        |
| flarum-subscriptions            | v1.6.3  |        |
| flarum-sticky                   | v1.6.1  |        |
| flarum-statistics               | v1.6.1  |        |
| flarum-pusher                   | v1.6.1  |        |
| flarum-mentions                 | v1.6.3  |        |
| flarum-markdown                 | v1.6.1  |        |
| flarum-lock                     | v1.6.1  |        |
| flarum-likes                    | v1.6.1  |        |
| flarum-emoji                    | v1.6.1  |        |
| flarum-bbcode                   | v1.6.0  |        |
| davwheat-ads                    | 1.2.0   |        |
+---------------------------------+---------+--------+
Base URL: https://www.cinema.id
Installation path: /home/cinema.id/public_html
Queue driver: sync
Session driver: file
Mail driver: smtp
Debug mode: off

Please help to solve this issue.

Thank you.

clarkwinkelmann

pxnji I don't think there has been any change to the email driver since Flarum 1.2 so it must be something external.

I see references to Google, are you sending via Gmail SMTP or Google Business? Make sure your application password and 2FA settings are still valid in Google security dashboard.

If you are using Gmail, your username seems invalid since it's not a Gmail address.

Xavier

pxnji I'm just providing another possible indication which I met before. Some host providers, like GoDaddy, which I am using, doesn't allow the websites to use emails except the php email script, or the email address from the same server. My solution was to change to use fof pretty mail, that is a php email script, and the customer contact of GoDaddy told me that I can also set a redirection of email if I really want to use my own.

pxnji

clarkwinkelmann
Hello, I'm using Google Business, so the email is correct. I just checked the security settings on my account, and there are no 2FA settings or Less secure app access settings enabled. I tried to forget the password, and the error is {"errors":[{"status":"405","code":"method_not_allowed"}]}. Maybe it helps too.

---

pxnji have you confirmed less secure apps are enabled on your account? See: https://support.google.com/accounts/answer/6010255

pxnji

--- No, less secure apps are disabled on my account

luceos

pxnji then there's that. That's the reason, unless you are using a generated app password as the Google help articles mention.

maisen20

I had a similar issue and the problem was my email server. When i used an other e-mail account from the same provider it worked. So i my case there was an issue at my provider.

pxnji

luceos
Okay, it's solved now. I thought if I enabled it, it would block the email. Thanks, guys!