Quick Reponses Extension

GreXXL

Especially support communities tend to have to repeat answers over and over. Also, moderators tend to have to notice people on specific topics like community guidelines. I propose creating an extension that allows to add text blocks to the post editor easily. The following features should be implemented:

Allow text blocks to be added to the editor with a shortcut like ::guidelines
Set global text blocks
Restrict global text blocks to certain groups
Allow users to define their text own blocks
Text blocks should use the same formatting available in the post-discussion editor

Open for a discussion about this - also willing to contribute to implementation efforts once the scope is set.

luceos

These are usually called canned messages.

In ages long past (it really feels that way) we talked about a feature similar to this. It allowed someone to create canned messages with optional placeholder fields. Then during selection of such a canned message the editor would force the user to walk over all placeholders for completion.

If you'd be interested in widening the scope of this Proposal I would like to pledge a fair amount on behalf of the foundation. Although I do think a canned messages extension by itself is valuable as well.

clarkwinkelmann

There is/was a canned messages extension https://discuss.flarum.org/d/10547-flagrow-canned-messages

It wouldn't be very difficult to make it work with Flarum 1.x.

I don't think it had many of the more advanced formatting and permissions mentioned though.

GreXXL

Thanks for the canned messages hint. I think for a support scenario, this needs to be easy to use. I am taking this from Zammad - where this feature exists. You can easily define text blocks that can be reused in the post composer - even with an autocomplete for the abbreviation. https://admin-docs.zammad.org/en/latest/manage/text-modules.html