Notification is not delivering

koormath

Dear Team,

The notification is not delivered to the members once we post a new discussion or reply. I have set the email configuration with the Gmail SMTP services and the test email was sent successfully. We are using Flarum 1.8.5. Could someone please help me resolve the issue with the notification?

luceos

koormath we really need the output of php flarum info. For notification issues this is especially important.

koormath

@luceos

Dear Sir, Please find the attached file regarding the Php Info.

luceos

That's not the information I was looking for.

See https://docs.flarum.org/troubleshoot

treyb

I had a similar issue and cannot receive emails to my google suite account. It ended up being due to a mixture of DMARC settings as well as Cloudflare. I had to change nameservers back from cloudflare to get the email notifications to come in.

Also for the php info, if you go to terminal and then change to the directory that flarum is installed in, the type in php flarum info that should return the needed results.

koormath

@luceos
Please find the Php flarum info.

luceos

So sending the test email works but the actual notifications are not? Can you confirm these do not end up in spam?

You don't seem to be using a queue driver, that would usually be the issue when the test does work.

Does creating an account on your community cause an error or does that succeed? If it errors then something is wrong with the email configuration, if it succeeds but no email is delivered then it might be marked as spam (DKIM, SPIF or other higher level email setup settings).

koormath

@luceos Thank you for your assistance. I didn't find these emails in spam.
Also, I didn't receive any notifications from this forum even though I selected these two options.
Automatically follow discussions that I reply to
Notify about every new post instead of only the last in a discussion

Could you please check?

luceos

koormath I've tested sending a password forgotten email and that seems to work. I've restarted the queue to make sure it's not that. I can't currently log in on sendgrid to check on the status of the email.

And please let's not mix up the issues this forum has with your own 😉 If notifications don't work, it's not a Flarum issue, but a configuration or platform issue. With google mail you do not to enable some features to allow proxying smtp emails through it, did you do that?

I just signed up on your community and got the email just fine..

koormath

@luceos Thank you for your response. The notification/email is delivered in our forum if I mention a user or group. However, the email will not be delivered if we don't mention the group or user.