User needs + Tools

ShrutiGupta

Hey all!

I need feedback on a project we are working on.

We are trying to provide better tools to collect real end user needs and document them. Could someone share their process of how they gather user needs.. how open source projects should approach this .. any tools that you are using to help you collect needs and communicate to other teams , and what features would you need in such a tool .. ?

To summarize :

What tools do you use for collecting user needs ?
What are the actual tasks you need to do to collect functional needs from users ?
What are the challenges / barriers for using these tools ?
What can be better?

Thanks!

clarkwinkelmann

I'm not sure if I understand your question correctly. You are developing an app to collect user needs and you want to know how other do it at the moment ? Is that right ?

In the open source world I've not seen other things than Issues / bugtrackers to keep track of possible improvements.

When working as a freelance I usually go and ask users directly (usually a few users) and put everything in a Trello board. I then use columns and/or labels for additional ordering.

I've not used the new "Project" view of GitLab/GitHub but it seems a very nice alternative to Trello for this kind of workflow.

luceos

Uservoice.com is just one of many tools in that niche.