Hey there guys,
We came across this thread by a Google alert and would like to follow you up on this matter.
SSH access is available on all of our shared hosting plans. What is more, we do have Composer installed globally on the shared server. We offer multiple PHP versions on each of our hosting plans and our clients can easily set up what they need via their accounts. We have recently set the default PHP version on all our shared hosting servers to PHP 7.0.24, which is the latest in the PHP 7.0.x branch. With an account loaded with high-performance MySQL 5.6, you can rest assured that all of the Flarum System Requirements are fully met.
In other words, Flarum is fully supported on all our Shared Hosting plans and a free installation of it is included upon request.
We would like to express our deep apologies for the misunderstanding. Your case has already been reported to Technical support management. The points you have raised have been addressed with our colleagues who have worked on your case as they could have used a better approach to explain the situation without causing additional frustration.
Once again we apologize for the inconvenience caused by this installation request.
Best,
FastComet Team