Since my first contact with extending Flarum with my plugin Flarum SEO, some ideas came up in my head. One of these ideas was this plugin.
Flarum does have a lot of potential apart from just being forum software. It can be used by companies to generate a community around their products and give them support on the forums.
In my case we also made some tags as 'knowledge base', but that's getting a bit chaotic as we're filling them with information and topics. That's why I'm now actually building this plugin!
What will this do? 📚️
With this plugin you can select a tag that will pretend to be a 'Knowledge base'. All tags inside the 'Knowledge base' tag will serve as categories.
The plugin will add a new path to your Flarum:
https://example.com/knowledgebase and will show your categories on a fancy knowledge base page witch you can customize. When going to a category it loads the help topics you've written.
There is also a big search bar available, your guests will be able to only search inside your knowledge base tags to find your information topics.
When going to an article, a new page opens with just the article. No the discussion layout and users won't be able to reply (maybe that's something for the future 😃 ). Admins can still control the articles on this page, they can rename, edit the tags, changing the content and everything else.
Cool! And what more? 📨 🦸
It will be possible to handle some customer support through 'support tickets'. How easy would it be to have everything on the same platform? A forum, a knowledge base and support tickets, all in one!
Users can send in a support ticket by register them on your website and fill in the fields. All open support tickets will be shown on a dashboard. From there you can handle your customer support!
Free or paid? 💲
This extension will be a paid extension as it will require a lot of work to maintain and to add more features in the future. But, there will be a demo available soon so everyone can enjoy it! 🙂
Okay, now the good stuff!
Yeah! I've already some great screenshots with how the knowledge base looks and feels 🙂
Going to the knowledge base overview:
Browsing through categories:
Browsing through articles:
Using the searchbar:
More to follow soon 🙂
Let me know what you think 😃