Support Platform - Turn your community into a support platform

ridvanco1

hi when can available in thread photo to upload?

JasperVriends

Hi ridvanco1 , this extension does support Friends of Flarum Upload. Is this wat you meant?

katos

The mobile padding seems a bit off in places.
See below examples:

JasperVriends

katos Currently I'm working on an update and the responsiveness has been improved in this update 🙂 Thanks for your feedback though 😛 If you find anything else, let us know!

Updated example:

katos

JasperVriends Great! Thanks for the update 🙂

JasperVriends

Update v2.2.0

Update time! Finally we have implemented an article ratings overview! See what articles perform bad and need to be updated!

We have also added a new feature: you can convert discussions into tickets!

Also, some bugs have been fixed and enhancements have been implemented in both the support tickets and the knowledge base.

The new ratings overview

Full changelog:

Implemented a article-ratings overview
Sort on lowest rated articles
You can now convert discussions into tickets
Ticket replies load in faster
Replying to a ticket doesn't refresh the page
Preload ticket data
Ticket overview & view ticket pages are more responsive
Show hero and login window when not logged
Lot's of bug fixes

Updating

To update our extension, run:

composer update v17development/flarum-support

ℹ️ There's one migration to execute

marcfrompgs

JasperVriends
Hi Jasper, for the new ratings overview the button to access this feature looks like this on my knowledge base:....

Is that the expected look?

JasperVriends

Hi marcfrompgs , just want to let you know that this is the expected look as there might be more settings available on this page in the future.

As 010101#162682 mentioned, the best way to moderate user-written articles would be using the Approval extension, unfortunately there's no way to approve them via the moderation menu (yet), but we'll add this in a future version next month.

Also, you can also request support via our V17 Development Slack workspace.

doublethinker Thank you for your interest n the Support Platform extension! Currently, this is not yet available and not planned. But you never know, maybe in the future 🙂

marcfrompgs

Hi Jasper, is this the correct place to request support?
I would like to configure the settings so that any user can create a new article but it is not published and gets sent for moderation/approval by admins etc who can then publish.
Is this possible?
Thanks, Marc

010101

marcfrompgs This is possible. You need to ensure the Flarum Approvals extension is activated. Then, in the permissions you say that users can create posts but they require approval.

You may do this by tag too. So you can add a tagged based permissions column and say, only for these tags (aka support categories) require post approval.

doublethinker

JasperVriends Any update on when you might host a limited/promo lifetime plan?

marcfrompgs

Hi @010101 & JasperVriends, could you explain more how to set this approval please?
All I see in the admin of the Approvals extension is the below:

As you can see my knowledge base tag is currently set to only admin and mods to start discussions without approval. I do not see something to start discussions with approval required?
And then in the main permissions page I do have the following settings applied:

Maybe I have something set up the wrong way around?
Thanks in advance, Marc

JasperVriends

marcfrompgs Currently the Support extension hasn't implemented the approval features yet (there are no moderation buttons). I'll look into that for the next update next month

marcfrompgs

JasperVriends ok thanks Jasper. Sorry if I had read your post properly the first time around I would have seen that already 😀

010101

This is not a post asking when this will be ready for 1.0. Trust me, I know how annoying it is when that is asked. But, I am curious to know what might be coming regardless of when.

Will the next release mostly be a more minor update for 1.0 compatibility? Or, are you planning on waiting until you’re able to fix or add things before publishing the next release?

JasperVriends

Update v2.3.0 - Flarum 1.0.0 compatible & bug fixes

Changelog:

Flarum v1.0.0 compatible
New feature: Hide tickets- admin-dropdown
Fixed a lot of front-end permission issues
Fixed issues with Rich Text Editor
Fixed multiple ticket-styling issues
Fixed admin save-button translation-string
Fixed an issue that the menu-bars were not visible on initial page load when knowledge base was set as homepage
Added button to approve knowledge base articles when using the Approval extension
Added optional-dependencies due to query-order conflicts with fof/byobu and flarum/approval
And many more bug fixes

Updating

To update our extension, run:

composer update v17development/flarum-support

If you run into any issues, please make sure to create an issue in our V17 Development Slack workspace.

010101 Of course making jt compatible, fixing some bugs and adding some small features! Luckely, next month (when I finished my study), we'll be able to update this extension regulary again with new features and faster bug fixes.

JasperVriends

Update v2.3.1 - Bug fixes and new side-navigation buttons

Changelog:

Added Knowledge base button to side navigation (Note: enabled by default and can be disabled in the settings)
Added My tickets button to side navigation for logged in users (Note: enabled by default, can be disabled in the ticket settings)
Updated knowledge base overview responsiveness
Fixed issue with knowledge base tag children visibility
Fixed issue with knowledge base showing faulty 'No articles in this category' message
Fixed issue with knowledge base article routing from forum overview
Fixed tag-page crash
Some other small bug fixes

Updating

To update our extension, run:

composer update v17development/flarum-support

If you run into any issues, please make sure to create an issue in our V17 Development Slack workspace.

d1eselboy

How can i make/move some posts higher inside the group?
Another words, how can i sort the pages inside?

JasperVriends

d1eselboy Hi! Sorting articles is not yet available, but it is something we'd like to implement! I've added it to the feature requests list 🙂

Update v2.3.2 - Bug fixes & tag-filtering

Changelog:

Fixed issue which showed the message that a minimum amount of tags was required when creating a support ticket
Filters knowledge base tags from tag-modal
Fixes routing-bug when splitting discussions using fof/split
Fixed issue with {subject} shown in email
Other small bug fixes

Updating

To update our extension, run:

composer update v17development/flarum-support

If you run into any issues, please make sure to create an issue in our V17 Development Slack workspace.

wolfshards

There going to get a basic free version for people want just the minimalist stuff? (like others companies does. Exemple: Jira Service management)

JasperVriends

wolfshards Hi! Currently there are no plans to release a free version of this extension. However, we have many other extensions that are open-source and free to install 😃

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