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  • Support Platform - Turn your community into a support platform

wolfshards Hi! Currently there are no plans to release a free version of this extension. However, we have many other extensions that are open-source and free to install 😃

      @JasperVriends thanks! Cause it's not possible to control a flow from first to last article inside the tag, you can't create a knowledge from most important thing to the less important and corner cases.
      Hope you will ship this soon 🤝

      JasperVriends Perhaps we could expect a split of the Knowledge Base feature as a standalone extension (premium)? I quite like it but it wouldn't make much sense to get the support extension just for this as right now in my case I wouldn't get much use out of the support part.

          wolfshards Darkle

          While the idea is not bad, I think we should just keep it one extension. However, there is already something you can do. You can disable tickets, and still use the Knowledge Base.

          Settings

              Hello Flarum Fans,

              Here we are again! As you know, @JasperVriends and me form @v17development and up till now we created a few extensions for the Flarum Community. We offer Flarum SEO, Flarum User badges and Flarum Blogs (Thanks to @glowingblue and other contributors) for free, and we do this with tons of passion and love for Flarum and it's community. We will continue to do this.

              However, we also offer this extension, Flarum Support. This was one of the first premium extensions on the platform and we feel like it was very well received. We are very proud of this extension. Now, let's get to the point. To keep improving this extension we need your help.

              We want to make Flarum Support your all-in-one tool for offering support, even going so far as to be able to replace classic support software in the future. For this we'd like to hear what you like about the plugin now and what you'd love to see in the future, so that we can develop the extension and make it even better.

              We'd like to ask you all a few minutes of your time to answer a short form about the extension. You do not need to be subscribed since we also love to hear what we can add to win you as our customer. Thanks in advance.

              Please start the form here.

              Best regards,
              Jasper & Pascal from V17 Development

                8 days later

                Some of you may find this useful. I'm using the following custom CSS to reverse the ticket order and pull the editor to the top of the thread.

                .Flarum-Support-TicketPage .Flarum-Support-Ticket-container .Flarum-Support-Ticket-container-posts {
    display: grid;
    grid-template-areas: "ticket-note" "ticket-editor" "ticket-resolver" "ticket-thread";
}
.Flarum-Support-TicketPage .Flarum-Support-Ticket-container .Flarum-Support-Ticket-container-posts > .PostStream {
    display: flex;
    flex-direction: column-reverse;
}
.Flarum-Support-TicketPage .Flarum-Support-Ticket-container .Flarum-Support-Ticket-container-posts > .TicketNotification { grid-area: ticket-note; }
.Flarum-Support-TicketPage .Flarum-Support-Ticket-container .Flarum-Support-Ticket-container-posts > .PostStream { grid-area: ticket-thread; }
.Flarum-Support-TicketPage .Flarum-Support-Ticket-container .Flarum-Support-Ticket-container-posts > .Flarum-Support-ArticleComposer{ grid-area: ticket-editor; margin-top: 10px !important; }
.Flarum-Support-TicketPage .Flarum-Support-Ticket-container .Flarum-Support-Ticket-container-posts > .Ticket-updateStatus{ grid-area: ticket-resolver; margin-bottom: 20px !important; }

                I have already been able to test this extension and I am really happy, if it fits your needs it is a must have, it works really well, very polished and looks really promising to become a top support software even for users who have not heard of Flarum I think they will end up taking a look at it.

                After testing the extension for a while, I have come up with some interesting ideas, I want to share them with you in case you like them or maybe other ideas come from them.

                • Categories for tickets

                Part of it came to my mind when I read (in the survey) about the department system that you might add, but actually this feature could be added without having the department system. Basically a new selector would be added before the language selection, where you could select the categories (previously configured in the admin panel) of the ticket, for example; General support, General questions, Technical help, Questions about my account... etc.

                This way you can see at a glance what the ticket is about and it could possibly work very well with departments as you could send X category directly to X department.

                • Suggestions section:

                This feature might remind you of UserVoice if you have seen this service somewhere on the internet, the system would actually be very similar to the tickets currently in place, technically it would be like a "public tickets" but dedicated to suggestions/ideas, this way users can post suggestions publicly and other users can vote to note that they like the suggestion.

                There would also be a status for the suggestion as with normal tickets so that when what is requested in the suggestion is fulfilled, it would be marked as completed.

                • FoF Language support

                This in particular would be quite useful to be able to have Knowledge base articles translated.

                This is all I have come up with so far 😅

                Many thanks to the @v17development team for this extension, keep up the great work!

                  Darkle Yeah, I had the category/tag suggestion in mind today as I was using this, as well. Would be nice to organize the tickets that come in. Could probably easily hook into the existing tag system, similar to the way in which their blog extension does.

                    if you need a chinese version for ur amazing work, please connect me, i'm glad to hep you translate this amazing plugin and share it with our chinese friends.

                      XingJi250 Hello, please get in touch with us through our Slack. We'd like to have as much translations as possible,

                      d1eselboy Thank you for your message. Did you create an issue? I'll be taking a look this week.

                          18 days later

                          @JasperVriends how can i use this, i want to buy but i have lot of questions..

                          1. If i purchase 1 month and the month is ended, is the extension stop working or i will not receive update
                          2. After i purchase can i use this with beta before the release.

                            amanijoseph87 If i purchase 1 month and the month is ended, is the extension stop working or i will not receive update

                            If you cancel your subscription you will still be able to use it on the flarum instance it is installed on. Installing it on other flarum installations you own or upgrading the extension wont be possible.

                            amanijoseph87 After i purchase can i use this with beta before the release

                            You can install all versions of the extension ever released. If a version is available for the beta of Flarum then you can install that one.

                                  luceos Can someone work me through how to install it, and will all my article change to knowledge base slug is this mean that on search engine i will lose all my article with /d/ slug

                                    amanijoseph87 when you go to subscriptions page on extiverse you'll see instructions on how to gain access to the premium extensions repostitory. Afterwards you can run the related composer require command.