Need help with digital ocean

dsm1982

Hi Friends,

My developer installed Flarum on digital ocean using Ubuntu server. Everything was fine until the payment issue happened due to lost card, since I couldn't update the payment information on digital ocean, the droplet was switched off.

Yesterday,

Made the payment just after they switched off console.
After that am able to switch on the console.
But flarum is not running.

Am getting this 502 gateway error - nginx/1.21.6

Am not able to connect with friend who installed flarum

Any idea how to restart from console.

Please update.

Post your output of php flarum info here. Without this information providing support will take longer!

luceos

dsm1982 I can only assume your php fpm process isn't running. What's the output of sudo service --status-all?

dsm1982

Hi Luceos, Here is the status

dsm1982

Hi Sir,

Below is the status

[ + ] apparmor
[ + ] apport
[ + ] atd
[ - ] console-setup.sh
[ + ] cron
[ - ] cryptdisks
[ - ] cryptdisks-early
[ + ] dbus
[ - ] grub-common
[ - ] hwclock.sh
[ - ] irqbalance
[ - ] iscsid
[ - ] keyboard-setup.sh
[ + ] kmod
[ - ] lvm2
[ - ] lvm2-lvmpolld
[ + ] multipath-tools
[ + ] nginx
[ - ] nginx-debug
[ - ] open-iscsi
[ - ] open-vm-tools
[ - ] plymouth
[ - ] plymouth-log
[ + ] procps
[ - ] rsync
[ + ] rsyslog
[ - ] screen-cleanup
[ + ] ssh
[ + ] ubuntu-fan
[ + ] udev
[ + ] ufw
[ + ] unattended-upgrades
[ - ] uuidd

luceos

This is weird, there's no php-fpm process at all.. Can you check ls -la /etc/php/?

dsm1982

luceos ls -la /etc/php/
ls: cannot access '/etc/php/': No such file or directory

luceos

dsm1982 wait sudo ls -la /etc/php/ then 😛

dsm1982

sudo ls -la /etc/php/

results

ls: cannot access '/etc/php/': No such file or directory

luceos

Seems like no php is installed, how did this server ever work? Are you sure your website was up and running?

Does whereis php or php -v output anything?

dsm1982

luceos

wheris php

php : /blank

php -v

Command 'php' not found, but can be installed with:

dsm1982

Yes, it was working until 15th June evening.

All went wrong when they switched off droplet for payment issue.

luceos

dsm1982 We'll need to know how php fpm was configured.. Can you copy the output of cat /etc/nginx/sites-enabled/* if that's too much find the file that belongs to your community url and use cat /etc/nginx/sites-enabled/yoursite.com.conf

dsm1982

luceos cat: /etc/nginx/sites-enabled/: No such file or directory

luceos

I recommend getting someone to assist you here. Either it's a very custom set up or something is seriously wrong.

dsm1982

luceos Yes, another information.

Flarum is installed on "forum.mysite.com" not on "mysite.com"

does it make any difference?

Hari

I'm guessing you must be from India, Credit card auto charging will no longer work. every transaction must be authorised with OTP, soon all foreign companies will start implementing UPI auto payments till then pre load all the droplet costs before the billing date. Use it much more like prepaid service.

I use plesk on digital ocean 🌊 and i really enjoy it.

dsm1982

Hari Yes Hari, its kind of mess what I underwent. Last month payment went without hassle, this month it was weird. And didn't even received declined message too.

mercurius

Are you connecting through ssh?

Can issue the commands:

echo $user

pwd

ls -lsah

sudo ls /home

sudo ls /etc

If you're root, search from the root directory / for files and directories with something with flarum in the name.

dsm1982

mercurius

total 80K
4.0K drwx------ 10 root root 4.0K Jun 20 13:25 .
4.0K drwxr-xr-x 19 root root 4.0K Jun 20 08:58 ..
4.0K drwx------ 3 root root 4.0K Jan 30 09:26 .ansible
8.0K -rw------- 1 root root 5.0K Jun 20 15:23 .bash_history
4.0K -rw-r--r-- 1 root root 3.3K Jan 30 09:28 .bashrc
4.0K drwx------ 2 root root 4.0K Jan 30 09:24 .cache
0 -rw-r--r-- 1 root root 0 Jun 20 08:53 .cloud-locale-test.skip
4.0K drwx------ 3 root root 4.0K Jan 30 09:30 .config
4.0K drwx------ 2 root root 4.0K Jan 30 09:31 .gnupg
4.0K drwxr-xr-x 3 root root 4.0K Jun 20 13:13 .local
4.0K drwxr-xr-x 4 root root 4.0K Jan 30 09:31 .npm
4.0K -rw-r--r-- 1 root root 161 Dec 5 2019 .profile
4.0K drwx------ 2 root root 4.0K Jun 21 05:43 .ssh
16K -rw------- 1 root root 13K Jun 20 10:18 .viminfo
4.0K -rw-r--r-- 1 root root 235 Jun 21 05:22 .wget-hsts
4.0K drwxr-xr-x 3 root root 4.0K Jan 30 09:02 snap
4.0K -rw-r--r-- 1 root root 1.1K Jun 19 08:37 'udo systemctl restart nginx.service'
0 lrwxrwxrwx 1 root root 33 Jun 20 08:03 your-conf.conf -> ../sites-available/your-conf.conf

This is what am seeing when I use ls - lsah

Hari

dsm1982 i opted for SBI visa CC now I am not facing any issues. The auto-charge is working as expected (Standard Instruction) , but there is some problem with debit cards and Amex. looks like they have lifted the ban https://i.imgur.com/Py0yrBd.png poor AMEX, MasterCard 😃