Support Platform - Turn your community into a support platform

Darkle

HasanMerkit For support especially if it's high priority it's better to contact via Slack, you have it in the first post.

HasanMerkit

Darkle thanks. I think I'll be using the Slack app for the first time.

HasanMerkit

New report : SEO and Lock extension needs mark as dependence

If flarum/emoji disabled; this bug happened for Support like Blog extension:
https://discuss.flarum.org/d/23702-friendsofflarum-discussion-language/81

Marking "flarum/emoji" is may be good idea for Support and Blog.

HasanMerkit

HasanMerkit Closed ticket appears to be open. And when I try to turn it off again I get the error message that it is already closed.

I disabled ALL EXTENSIONS for few minutes in my ONLINE WEBSITE, just enabled "Lock", "SEO", "Tags" extension but this problem not solved. I downloaded files to localhost but in localhost no any bug.

Note: localhost OS is Windows, Website using Godaddy's Linux

🗒️ If developer want to see bug online, i can give permission on my website.

Zedd

hello, when i enabled Support extension i cant use this extension (Reply to See)
I mean the extension is not working

viveknoteme

i am unable to re-enable the plugin. please help

luceos

viveknoteme any errors in your storage/logs?

viveknoteme

luceos Thank you for your response 🙂

viveknoteme

Thank you Dev 😉

viveknoteme

Problem fixed 🙂

Zedd

viveknoteme how did you fix it?

viveknoteme

Zedd i have deleted two columns in database

Zedd

viveknoteme ohh i see okay thank you 😃

viveknoteme

Zedd welcome brother ❤️

HideCM

I bought it. But any help me about this. It can not load any content like Category. It loading forever

JasperVriends

HideCM Can you send us the error that is visible in the console? That would help debugging

Also, for support, please use our Slack Workspace, send an email to support@v17.dev or report the issue in the public Feedback repository on GitHub.

JasperVriends

Update v2.6.0 - Bug fixes, private notes and forum notifications

Time for an update! Apologies for the long delay in this update, but as promised, here are many bug fixes and two new features!

If you encounter any issues, let us know by opening an issue here or join our Slack workspace for support.

It would be great if someone can confirm the issue with Byobu has been resolved 🙂

Changelog:

Introduced private notes for tickets ( v17development/flarum-support-feedback2 )
Introduced ticket notifications on forum (alerts) besides email notifications
Probably fixed a bug with Byobu not loading posts if this extension is enabled
Fixes an issue when enabling Byobu and Support extensions disabling some extensions
Fixed UI bug when marking ticket as resolved its status not displayed as 'solved' until next reload
Fixed issue when manually closing a ticket, a user isn't able to reply
Fixed incompatibility issues with Circle Groups (missing an include)( v17development/flarum-support-feedback1 )
Fixed knowledge base overview crash if no categories were set
Updated some code that was deprecated in PHP 8
Other small design and bug fixes

JasperVriends

Update v2.7.0 - Bug fixes, more assign options, convert ticket into discussion

This is a special release, a few members of the Blomstra team checked the code and made some big improvements! I can't thank them enough for their work! 🔥

As it has been 2 years since the first version of Flarum Support has been released, we'll start soon work on adding alternative themes and features to the knowledge base and ticket system. We have some great idea's and can't wait to add them. We'll also work on new functionalities for the knowledge base.

New in this release is the feature to assign yourself to a ticket (or unassign) without replying first. This is great for when you're working in a team and claim tickets before replying to it, preventing colleagues to answer the same tickets.

We now also support converting tickets to discussions. Sometimes there are situations that you rather solve something in public.

Changelog:

New: Assign yourself to a ticket
New: Unassign yourself from a ticket
New: Convert tickets into a discussion
Frontend and backend restructure/upgrades
Some other fixes

Updating

To update our extension, run:

composer update v17development/flarum-support

ℹ️ There's one migration to execute

HasanMerkit

When i enabling Support extension, my Flarum website not working.
v17development/flarum-support-feedback10

HasanMerkit

This > HasanMerkit < bug happened with latest version.

PascalBoschma

HasanMerkit

Hi Hasan,

thanks for contacting us. We've already helped you in the created issue. Thanks for reporting it to us. The migrations were probably already executed, and they won't automatically execute again.

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