- Edited
katos Currently I'm working on an update and the responsiveness has been improved in this update 
Thanks for your feedback though 
If you find anything else, let us know!
Updated example:
Support Platform - Turn your community into a support platform
JasperVriends Great! Thanks for the update
- Edited
Update v2.2.0
Update time! Finally we have implemented an article ratings overview! See what articles perform bad and need to be updated!
We have also added a new feature: you can convert discussions into tickets!
Also, some bugs have been fixed and enhancements have been implemented in both the support tickets and the knowledge base.
The new ratings overview
Full changelog:
- Implemented a article-ratings overview
- Sort on lowest rated articles
- You can now convert discussions into tickets
- Ticket replies load in faster
- Replying to a ticket doesn't refresh the page
- Preload ticket data
- Ticket overview & view ticket pages are more responsive
- Show hero and login window when not logged
- Lot's of bug fixes
Updating
To update our extension, run:
composer update v17development/flarum-support
There's one migration to execute
23 days later
JasperVriends
Hi Jasper, for the new ratings overview the button to access this feature looks like this on my knowledge base:....
Is that the expected look?
Hi Jasper, is this the correct place to request support?
I would like to configure the settings so that any user can create a new article but it is not published and gets sent for moderation/approval by admins etc who can then publish.
Is this possible?
Thanks, Marc
marcfrompgs This is possible. You need to ensure the Flarum Approvals extension is activated. Then, in the permissions you say that users can create posts but they require approval.
You may do this by tag too. So you can add a tagged based permissions column and say, only for these tags (aka support categories) require post approval.
JasperVriends Any update on when you might host a limited/promo lifetime plan?
15 days later
Hi marcfrompgs , just want to let you know that this is the expected look as there might be more settings available on this page in the future.
As 010101#162682 mentioned, the best way to moderate user-written articles would be using the Approval extension, unfortunately there's no way to approve them via the moderation menu (yet), but we'll add this in a future version next month.
Also, you can also request support via our V17 Development Slack workspace.
doublethinker Thank you for your interest n the Support Platform extension! Currently, this is not yet available and not planned. But you never know, maybe in the future
6 days later
Hi @010101 & JasperVriends, could you explain more how to set this approval please?
All I see in the admin of the Approvals extension is the below:
As you can see my knowledge base tag is currently set to only admin and mods to start discussions without approval. I do not see something to start discussions with approval required?
And then in the main permissions page I do have the following settings applied:
Maybe I have something set up the wrong way around?
Thanks in advance, Marc
marcfrompgs Currently the Support extension hasn't implemented the approval features yet (there are no moderation buttons). I'll look into that for the next update next month
JasperVriends ok thanks Jasper. Sorry if I had read your post properly the first time around I would have seen that already 
This is not a post asking when this will be ready for 1.0. Trust me, I know how annoying it is when that is asked. But, I am curious to know what might be coming regardless of when.
Will the next release mostly be a more minor update for 1.0 compatibility? Or, are you planning on waiting until you’re able to fix or add things before publishing the next release?
11 days later
- Edited
Update v2.3.0 - Flarum 1.0.0 compatible & bug fixes
Changelog:
- Flarum v1.0.0 compatible
- New feature: Hide tickets- admin-dropdown
- Fixed a lot of front-end permission issues
- Fixed issues with Rich Text Editor
- Fixed multiple ticket-styling issues
- Fixed admin save-button translation-string
- Fixed an issue that the menu-bars were not visible on initial page load when knowledge base was set as homepage
- Added button to approve knowledge base articles when using the
Approvalextension - Added
optional-dependenciesdue to query-order conflicts withfof/byobuandflarum/approval - And many more bug fixes
Updating
To update our extension, run:
composer update v17development/flarum-supportIf you run into any issues, please make sure to create an issue in our V17 Development Slack workspace.
010101 Of course making jt compatible, fixing some bugs and adding some small features! Luckely, next month (when I finished my study), we'll be able to update this extension regulary again with new features and faster bug fixes.
14 days later
Update v2.3.1 - Bug fixes and new side-navigation buttons
Changelog:
- Added
Knowledge basebutton to side navigation (Note: enabled by default and can be disabled in the settings) - Added
My ticketsbutton to side navigation for logged in users (Note: enabled by default, can be disabled in the ticket settings) - Updated knowledge base overview responsiveness
- Fixed issue with knowledge base tag children visibility
- Fixed issue with knowledge base showing faulty 'No articles in this category' message
- Fixed issue with knowledge base article routing from forum overview
- Fixed tag-page crash
- Some other small bug fixes
Updating
To update our extension, run:
composer update v17development/flarum-supportIf you run into any issues, please make sure to create an issue in our V17 Development Slack workspace.
21 days later
- Edited
How can i make/move some posts higher inside the group?
Another words, how can i sort the pages inside?
d1eselboy Hi! Sorting articles is not yet available, but it is something we'd like to implement! I've added it to the feature requests list
Update v2.3.2 - Bug fixes & tag-filtering
Changelog:
- Fixed issue which showed the message that a minimum amount of tags was required when creating a support ticket
- Filters knowledge base tags from tag-modal
- Fixes routing-bug when splitting discussions using
fof/split - Fixed issue with
{subject}shown in email - Other small bug fixes
Updating
To update our extension, run:
composer update v17development/flarum-supportIf you run into any issues, please make sure to create an issue in our V17 Development Slack workspace.
There going to get a basic free version for people want just the minimalist stuff? (like others companies does. Exemple: Jira Service management)
wolfshards Hi! Currently there are no plans to release a free version of this extension. However, we have many other extensions that are open-source and free to install 
- Edited
@JasperVriends thanks! Cause it's not possible to control a flow from first to last article inside the tag, you can't create a knowledge from most important thing to the less important and corner cases.
Hope you will ship this soon 
- Edited
JasperVriends Perhaps we could expect a split of the Knowledge Base feature as a standalone extension (premium)? I quite like it but it wouldn't make much sense to get the support extension just for this as right now in my case I wouldn't get much use out of the support part.
