Install seems OK but almost nothing works

askvortsov

jonathanb what happens when you try to log into the admin dashboard?

jonathanb

@askvortsov thanks, I should have mentioned this.

I'm logged in as admin already, and can't log out! If I try to log out, OR if I try to go to the administration dashboard, I get a completely unstyled error page:

`Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.`

jonathanb

jonathanb and another thing I forgot: the URL for this, in the address bar, is
<siteURL>/admin (for the admin dashboard)
or <siteURL>/logout?token=LaHrtrTQR7KarY1sXNfD7zjIKgl1eYskIFs75HXY (for trying to logout)

askvortsov

jonathanb `Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Hmm, something might be going wrong on the webserver layer. Anything in apache / nginx logs?

jonathanb

jonathanb Is it possible that this is something to do with my web hosting service's standard Apache configuration fighting with the rewrite rules in .htaccess ?

Braden

It sounds to me you are using an old msql? What happens when you install on a new database? Do you want the site to run on sub folder or root dir?

Let me try to help

jonathanb

Braden as I said in the original post, forum/public is the root dir for the subdomain I'm using.

jonathanb

askvortsov

I see lots of entries in the server log looking like this (obviously, with different GET addresses):

84.92.117.0 - - [02/Oct/2021:22:33:14 +0200] "GET /u/admin HTTP/1.1" 500 645 forum.oxfordparkinsons.org.uk "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/94.0.4606.61 Safari/537.36" "-"

So there's the 500 error, right there; but everything else looks OK, no?

luceos

I just checked your site. And it's an apache error. You need to check the error logs from apache.

You might also want to redirect http to https.

jonathanb

luceos

it's an apache error. You need to check the error logs from apache.

Yes, but my hosting provider doesn't give me any control over what Apache logs. A typical 500-error line from the log is in the previous post:

and I can't tell you any more than that.

You might also want to redirect http to https.

I do this on the main site, of course. I'll add it to the forum .htaccess at some point. But for now I'm always visiting https://...

jonathanb

jonathanb
I looked again at the logs and I guess these are the lines relating to your visit to the site:

77.169.172.0 - - [02/Oct/2021:22:48:40 +0200] "GET / HTTP/1.1" 200 5420 forum.oxfordparkinsons.org.uk "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:40 +0200] "GET /assets/forum.css?v=667b8559 HTTP/1.1" 200 36323 forum.oxfordparkinsons.org.uk "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:40 +0200] "GET /assets/forum-en.js?v=02ad4958 HTTP/1.1" 200 5434 forum.oxfordparkinsons.org.uk "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:40 +0200] "GET /assets/forum.js?v=c3fdb91a HTTP/1.1" 200 208784 forum.oxfordparkinsons.org.uk "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:41 +0200] "GET /assets/fonts/fa-solid-900.woff2 HTTP/1.1" 200 78268 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:41 +0200] "GET /assets/fonts/fa-regular-400.woff2 HTTP/1.1" 200 13224 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:41 +0200] "GET /assets/fonts/fa-solid-900.woff HTTP/1.1" 200 101648 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:41 +0200] "GET /assets/fonts/fa-regular-400.woff HTTP/1.1" 200 16276 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:41 +0200] "GET /assets/fonts/fa-solid-900.ttf HTTP/1.1" 200 202744 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:41 +0200] "GET /assets/fonts/fa-regular-400.ttf HTTP/1.1" 200 33736 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:41 +0200] "GET /favicon.ico HTTP/1.1" 500 645 forum.oxfordparkinsons.org.uk "http://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:44 +0200] "GET /assets/fonts/fa-regular-400.woff2 HTTP/1.1" 200 13224 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:44 +0200] "GET /assets/fonts/fa-solid-900.woff2 HTTP/1.1" 200 78268 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:45 +0200] "GET /assets/fonts/fa-regular-400.woff HTTP/1.1" 200 16276 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:45 +0200] "GET /assets/fonts/fa-solid-900.woff HTTP/1.1" 200 101648 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:45 +0200] "GET /assets/fonts/fa-regular-400.ttf HTTP/1.1" 200 33736 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:45 +0200] "GET /assets/fonts/fa-solid-900.ttf HTTP/1.1" 200 202744 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:45 +0200] "GET / HTTP/1.1" 200 5420 forum.oxfordparkinsons.org.uk "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:48:46 +0200] "OPTIONS /login HTTP/1.1" 500 645 forum.oxfordparkinsons.org.uk "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET / HTTP/1.1" 200 5420 forum.oxfordparkinsons.org.uk "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET /assets/forum-en.js?v=02ad4958 HTTP/1.1" 200 5434 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET /assets/forum.css?v=667b8559 HTTP/1.1" 200 36323 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET /assets/forum.js?v=c3fdb91a HTTP/1.1" 200 208784 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET /assets/fonts/fa-solid-900.woff2 HTTP/1.1" 200 78268 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/assets/forum.css?v=667b8559" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET /assets/fonts/fa-regular-400.woff2 HTTP/1.1" 200 13224 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/assets/forum.css?v=667b8559" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET /favicon.ico HTTP/1.1" 500 645 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET /assets/fonts/fa-regular-400.woff2 HTTP/1.1" 200 13224 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/assets/forum.css?v=667b8559" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:16 +0200] "GET /assets/fonts/fa-solid-900.woff2 HTTP/1.1" 200 78268 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/assets/forum.css?v=667b8559" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"
77.169.172.0 - - [02/Oct/2021:22:49:19 +0200] "POST /login HTTP/1.1" 500 645 forum.oxfordparkinsons.org.uk "https://forum.oxfordparkinsons.org.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:92.0) Gecko/20100101 Firefox/92.0" "-"

Lots of "200" success codes, but there's no favicon.ico and that (surprisingly) gave a 500 rather than a 404; and then when you tried to log in there was another 500.

Thanks for taking the trouble to poke around at it.

askvortsov

jonathanb that looks like the access log, not the error log. Make sure you're looking at the right file

jonathanb

Aaargh, thank you - but there is no other recent file in the logs directory. This is a shared server (cheapskate hosting) and I can't see where to find the error logs. Any ideas welcomed.

luceos

jonathanb does your hosting provider have a website? A google search didn't give me a specific one to go to. Usually your hosting provider will have some method to read the error log, if they don't you should create a ticket with them. It might be something very simple, but the only way to find out is by reading that apache error log sadly.

jonathanb

luceos OK, thanks, I'll beat up their helpdesk. It's 1&1 Ionos https://ionos.co.uk.