Sending emails does not work

gusto

I am the owner of debian 11 server where several web projects are running, e.g. WordPress etc. I can send an email from WordPress without any problems. I installed flarum yesterday and tried to set up email smtp.
I set everything correctly (the picture is just a sample).
When I try to send an email I get a reply

Oops! Something went wrong. Please reload the page and try again.

clarkwinkelmann

gusto please retrieve the error message from the logs https://docs.flarum.org/troubleshoot/

It should contain the details about the exact SMTP error that occurred.

gusto

Here is the error message


Swift_IoException: Connection to tcp://smtp.seznam.cz:465 Timed Out in /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/StreamBuffer.php:166
Stack trace:
#0 /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(469): Swift_Transport_StreamBuffer->readLine()
#1 /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(360): Swift_Transport_AbstractSmtpTransport->getFullResponse()
#2 /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(147): Swift_Transport_AbstractSmtpTransport->readGreeting()
#3 /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start()
#4 /var/www/www.example.com/vendor/illuminate/mail/Mailer.php(521): Swift_Mailer->send()
#5 /var/www/www.example.com/vendor/illuminate/mail/Mailer.php(288): Illuminate\Mail\Mailer->sendSwiftMessage()
#6 /var/www/www.example.com/vendor/illuminate/mail/Mailer.php(212): Illuminate\Mail\Mailer->send()
#7 /var/www/www.example.com/vendor/flarum/core/src/Api/Controller/SendTestMailController.php(43): Illuminate\Mail\Mailer->raw()
#8 /var/www/www.example.com/vendor/flarum/core/src/Http/RouteHandlerFactory.php(41): Flarum\Api\Controller\SendTestMailController->handle()
#9 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/ExecuteRoute.php(27): Flarum\Http\RouteHandlerFactory->Flarum\Http\{closure}()
#10 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\ExecuteRoute->process()
#11 /var/www/www.example.com/vendor/flarum/core/src/Api/Middleware/ThrottleApi.php(33): Laminas\Stratigility\Next->handle()
#12 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Api\Middleware\ThrottleApi->process()
#13 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/CheckCsrfToken.php(44): Laminas\Stratigility\Next->handle()
#14 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\CheckCsrfToken->process()
#15 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/ResolveRoute.php(67): Laminas\Stratigility\Next->handle()
#16 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\ResolveRoute->process()
#17 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/SetLocale.php(51): Laminas\Stratigility\Next->handle()
#18 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\SetLocale->process()
#19 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/AuthenticateWithHeader.php(58): Laminas\Stratigility\Next->handle()
#20 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\AuthenticateWithHeader->process()
#21 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/AuthenticateWithSession.php(31): Laminas\Stratigility\Next->handle()
#22 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\AuthenticateWithSession->process()
#23 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/RememberFromCookie.php(52): Laminas\Stratigility\Next->handle()
#24 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\RememberFromCookie->process()
#25 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/StartSession.php(61): Laminas\Stratigility\Next->handle()
#26 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\StartSession->process()
#27 /var/www/www.example.com/vendor/flarum/core/src/Api/Middleware/FakeHttpMethods.php(29): Laminas\Stratigility\Next->handle()
#28 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Api\Middleware\FakeHttpMethods->process()
#29 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/ParseJsonBody.php(28): Laminas\Stratigility\Next->handle()
#30 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\ParseJsonBody->process()
#31 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/HandleErrors.php(57): Laminas\Stratigility\Next->handle()
#32 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\HandleErrors->process()
#33 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/InjectActorReference.php(25): Laminas\Stratigility\Next->handle()
#34 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\InjectActorReference->process()
#35 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/MiddlewarePipe.php(75): Laminas\Stratigility\Next->handle()
#36 /var/www/www.example.com/vendor/middlewares/request-handler/src/RequestHandler.php(84): Laminas\Stratigility\MiddlewarePipe->process()
#37 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Middlewares\RequestHandler->process()
#38 /var/www/www.example.com/vendor/middlewares/base-path-router/src/BasePathRouter.php(101): Laminas\Stratigility\Next->handle()
#39 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Middlewares\BasePathRouter->process()
#40 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Middleware/OriginalMessages.php(36): Laminas\Stratigility\Next->handle()
#41 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Laminas\Stratigility\Middleware\OriginalMessages->process()
#42 /var/www/www.example.com/vendor/middlewares/base-path/src/BasePath.php(73): Laminas\Stratigility\Next->handle()
#43 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Middlewares\BasePath->process()
#44 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/ProcessIp.php(24): Laminas\Stratigility\Next->handle()
#45 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\ProcessIp->process()
#46 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/MiddlewarePipe.php(75): Laminas\Stratigility\Next->handle()
#47 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/MiddlewarePipe.php(64): Laminas\Stratigility\MiddlewarePipe->process()
#48 /var/www/www.example.com/vendor/laminas/laminas-httphandlerrunner/src/RequestHandlerRunner.php(96): Laminas\Stratigility\MiddlewarePipe->handle()
#49 /var/www/www.example.com/vendor/flarum/core/src/Http/Server.php(44): Laminas\HttpHandlerRunner\RequestHandlerRunner->run()
#50 /var/www/www.example.com/public/index.php(26): Flarum\Http\Server->listen()
#51 {main}

Next Swift_TransportException: Connection to tcp://smtp.seznam.cz:465 Timed Out in /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php:475
Stack trace:
#0 /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(360): Swift_Transport_AbstractSmtpTransport->getFullResponse()
#1 /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Transport/AbstractSmtpTransport.php(147): Swift_Transport_AbstractSmtpTransport->readGreeting()
#2 /var/www/www.example.com/vendor/swiftmailer/swiftmailer/lib/classes/Swift/Mailer.php(65): Swift_Transport_AbstractSmtpTransport->start()
#3 /var/www/www.example.com/vendor/illuminate/mail/Mailer.php(521): Swift_Mailer->send()
#4 /var/www/www.example.com/vendor/illuminate/mail/Mailer.php(288): Illuminate\Mail\Mailer->sendSwiftMessage()
#5 /var/www/www.example.com/vendor/illuminate/mail/Mailer.php(212): Illuminate\Mail\Mailer->send()
#6 /var/www/www.example.com/vendor/flarum/core/src/Api/Controller/SendTestMailController.php(43): Illuminate\Mail\Mailer->raw()
#7 /var/www/www.example.com/vendor/flarum/core/src/Http/RouteHandlerFactory.php(41): Flarum\Api\Controller\SendTestMailController->handle()
#8 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/ExecuteRoute.php(27): Flarum\Http\RouteHandlerFactory->Flarum\Http\{closure}()
#9 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\ExecuteRoute->process()
#10 /var/www/www.example.com/vendor/flarum/core/src/Api/Middleware/ThrottleApi.php(33): Laminas\Stratigility\Next->handle()
#11 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Api\Middleware\ThrottleApi->process()
#12 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/CheckCsrfToken.php(44): Laminas\Stratigility\Next->handle()
#13 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\CheckCsrfToken->process()
#14 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/ResolveRoute.php(67): Laminas\Stratigility\Next->handle()
#15 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\ResolveRoute->process()
#16 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/SetLocale.php(51): Laminas\Stratigility\Next->handle()
#17 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\SetLocale->process()
#18 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/AuthenticateWithHeader.php(58): Laminas\Stratigility\Next->handle()
#19 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\AuthenticateWithHeader->process()
#20 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/AuthenticateWithSession.php(31): Laminas\Stratigility\Next->handle()
#21 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\AuthenticateWithSession->process()
#22 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/RememberFromCookie.php(52): Laminas\Stratigility\Next->handle()
#23 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\RememberFromCookie->process()
#24 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/StartSession.php(61): Laminas\Stratigility\Next->handle()
#25 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\StartSession->process()
#26 /var/www/www.example.com/vendor/flarum/core/src/Api/Middleware/FakeHttpMethods.php(29): Laminas\Stratigility\Next->handle()
#27 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Api\Middleware\FakeHttpMethods->process()
#28 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/ParseJsonBody.php(28): Laminas\Stratigility\Next->handle()
#29 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\ParseJsonBody->process()
#30 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/HandleErrors.php(57): Laminas\Stratigility\Next->handle()
#31 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\HandleErrors->process()
#32 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/InjectActorReference.php(25): Laminas\Stratigility\Next->handle()
#33 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\InjectActorReference->process()
#34 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/MiddlewarePipe.php(75): Laminas\Stratigility\Next->handle()
#35 /var/www/www.example.com/vendor/middlewares/request-handler/src/RequestHandler.php(84): Laminas\Stratigility\MiddlewarePipe->process()
#36 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Middlewares\RequestHandler->process()
#37 /var/www/www.example.com/vendor/middlewares/base-path-router/src/BasePathRouter.php(101): Laminas\Stratigility\Next->handle()
#38 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Middlewares\BasePathRouter->process()
#39 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Middleware/OriginalMessages.php(36): Laminas\Stratigility\Next->handle()
#40 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Laminas\Stratigility\Middleware\OriginalMessages->process()
#41 /var/www/www.example.com/vendor/middlewares/base-path/src/BasePath.php(73): Laminas\Stratigility\Next->handle()
#42 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Middlewares\BasePath->process()
#43 /var/www/www.example.com/vendor/flarum/core/src/Http/Middleware/ProcessIp.php(24): Laminas\Stratigility\Next->handle()
#44 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/Next.php(49): Flarum\Http\Middleware\ProcessIp->process()
#45 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/MiddlewarePipe.php(75): Laminas\Stratigility\Next->handle()
#46 /var/www/www.example.com/vendor/laminas/laminas-stratigility/src/MiddlewarePipe.php(64): Laminas\Stratigility\MiddlewarePipe->process()
#47 /var/www/www.example.com/vendor/laminas/laminas-httphandlerrunner/src/RequestHandlerRunner.php(96): Laminas\Stratigility\MiddlewarePipe->handle()
#48 /var/www/www.example.com/vendor/flarum/core/src/Http/Server.php(44): Laminas\HttpHandlerRunner\RequestHandlerRunner->run()
#49 /var/www/www.example.com/public/index.php(26): Flarum\Http\Server->listen()
#50 {main}```

gusto

I also remind you that I am behind the nginx reverse proxy. WordPress also runs on the same servers and it sends emails via SMTP.

luceos

gusto well the error message is clear about not being able to send email to that smtp server. The connection times out, so you should verify the settings.

gusto

I use the Czech email seznam.cz.
I set the email in Flarum like this

Addresses: noreply@example-forum.com
Choose a Driver: SMTP
SMTP Settings
Host: smtp.seznam.cz
Port: 465
Encryption: tls (I also tried ssl)
Username: mailname (I also tried mailname@seznam.cz)
Password: mypassword_for_mail

and save changes

If I send
Oops! Something went wrong. Please reload the page and try again.

I tried setting it up for gmail as well, but the mail is never sent.

Umutcan

gusto Have you tried the port value as 587?

gusto

Yes, I tried different combinations 465 ssl, 587 tls ...

clarkwinkelmann

What is identical/different with Wordpress? Are both on the same server? Do both use the same SMTP port? Do both use SMTP encryption?

There shouldn't be much difference between Wordpress and Flarum SMTP implementations. The credentials that work in one should work on the other.

The timeout error suggests access to the mail server or SMTP protocol might be blocked by a firewall. Wordpress should suffer from the same error if it runs on the same server.

gusto

I have the same set of config files for flarum and wordpress on reverse proxy nginx and apache2.
Is there any SMTP extension?

luceos

gusto smtp works. Your server can't access the smtp server. As Clark mentioned it is very likely that your server is blocking that port. Can you confirm the WordPress install is on the same server?

Ps nginx apache and reverse proxy have no effect on sending with smtp.

clarkwinkelmann

luceos nginx apache and reverse proxy have no effect on sending with smtp

Unless it's coupled with some sort of "site isolation" option in the hosting. But I don't think I have encountered isolated sites on a single server that also have their own firewalls before.

Did you install the server yourself and/or does it have a management UI?

gusto

I did one test.

I deleted all the flarum files from the folder.
I deleted flarum from mySQL database.
I created a new database called flarum.
I installed the latest WordPress in the folder /var/www/www.example.com
I removed from apache2 config (public)

DocumentRoot /var/www/www.example.com/public
  <Directory "/var/www/www.example.com/public/">

~~public~~

I installed the plugin easy-wp-smtp/
I set the plugin according to the picture
I clicked on the test email and tried it.

The mail arrived in the mailbox immediately.

I own the server.
It is a Debian 11 Linux Container (LXC).
I have a public IP address.
I don't know why flarum doesn't want to send emails!

I will remind you that I had to add these directives to wp-config.php so that WP works correctly behind a reverse proxy server.

define('FORCE_SSL_ADMIN', true);
// in some setups HTTP_X_FORWARDED_PROTO might contain 
// a comma-separated list e.g. http,https
// so check for https existence
if (strpos($_SERVER['HTTP_X_FORWARDED_PROTO'], 'https') !== false)
$_SERVER['HTTPS']='on';

luceos

Try encryption ssl in flarum. If that doesn't work try setting the sender email address to the exact domain not a different domain unrelated to your primary domain.
Let us know if that helps.

gusto

Now it works.
Where was the problem?
Flarum automatically generates
Addresses: noreply@example-forum.com
This address must be changed to the email address from which we want to send emails.
I also changed "tls" to "ssl" but the port remained 465
The problem was solved
😃

luceos

gusto Flarum automatically generates
Addresses: noreply@example-forum.com

Flarum does not automatically generate it. You set it as the sender address on the mail page. The sender should always be allowed to pass through mail server, using an entirely different domain will trigger spf blocks by providers.

clarkwinkelmann

luceos Flarum does not automatically generate it

A default value is generated during Flarum installation based on the hostname used to access the install wizard 😉

gusto

When I went to the email section, the email was already preset to a value
Addresses: noreply@example-forum.com

luceos

gusto I apologize. That is not a great experience then. We should definitely add a better description or link to some faq for email on that page then.

gusto

Nothing happened.
It would be good to make a better description for it.