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EvilExecutor

Oh.. I was waited sometime wondering why I didn't receive my pass. Later I noticed this. I checked even the spam folder. Any idea when this will be fixed?

SKevo

EvilExecutor there's no ETA right now, but we're working on a fix. However, new forums will have issues getting their credentials. Sorry.

EvilExecutor

Please update us here when it's fixed. Really appreciate the service you guys provide.

Thank You!

eoingalligan

Dear Free Flarum community, I would be grateful for your advice. I have set up a test forum. I tried to use my private email address to test register as a user - however no email was received. Can you advise me on if there are any setting I need to look at to enable new users? Thank you for this forum service!
Best, Eoin

SKevo

eoingalligan ☝️ No ETA right now

As far as I know, this only happens to Gmail users, as Gmail simply refuses the temporary solution we use to send mail.

EvilExecutor

FYI mailgun suspended our SMTP account because of complaints, so receiving mail is currently not possible for FreeFlarum domains. We'll be looking into a solution but there is no ETA right now.

eoingalligan

SKevo Thank you! I did use Gmail - so thank you for this.

josiahking

Hi, I am not getting my admin email with password after creating a new forum. Is there other ways I could get this password?

Thanks

SKevo

josiahking look up literally 2 posts - it is sadly a known issue currently.

No ETA - we've got a little time, COVID-19 behind the door, more important work to do and other stuff as well, so we've got only a little time to do little things, but we're doing what we can to combat this unexpected problem. We're sorry, everyone.

SKevo

All forums are currently down and reporting a "Timeout" error, I'm currently investigating it.

SKevo

All forums should be operational now. We're sorry for the inconveniences. We will attempt to find the root cause of the issue to prevent it from happening.

Nisarga

I didn't receive any email containing admin password

SKevo

Nisarga scroll up

(or click here)

Nisarga

SKevo understood. Can I get the password in any other way?

SKevo

Nisarga unfortunately, no

You're not the only facing this issue. AFAIK, only GMail and QQ users are affected. If it's urgent, you could use a temporary mail service or some service that will accept the mail I guess.

SKevo

Upon dozens of failed attempts, the mail seems to finally work now, or at least for GMail.

We apologize to everyone that couldn't create their forum past week and this week.

In case you have registered a forum and didn't receive the mail and want to re-create it, please reply to this thread or mail us at info@freeflarum.com. I will remove the "broken" forum, so you can re-create it and receive the password.

EvilExecutor

Sent an email

SKevo

EvilExecutor well, let's hope it arrives 😅 🤷‍♂️

EvilExecutor

Gosh didn't it? I sent it 1hr ago lol...

SKevo

I will do some more tests & tweaks to be 100% sure it works today & maybe later, if I find some spare time.

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