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tomzag the forum seems to load fine for me. Have you tried to visit it in incognito/private browsing mode, to bypass browser caching?

      SKevo Yes I tried that. Still not working for me. Strange ...

          tomzag I have also visited it from my phone, loads correctly for me. Could you please try a different browser or device, just to verify it's not something on your side?

          FYI I am using the https://forum.pixelsucht.net/ URL

              SKevo It seems it's not a caching issue but has something to do with my connection. If I try to access the forum within my home WLAN I get the mentioned error. If I use a mobile data connection on my phone it works (same error on phone if I'm in WLAN).

                  tomzag perhaps the DNS is being cached at the network level? Either way or not, it seems unlikely that this is caused by FreeFlarum, so unfortunately I can't really help you with this at the moment, sorry

                      SKevo Yes, I understand. Thanks anyway for your help and I was able to isolate the problem. Maybe it will help other users.

                        @SKevo can you issue a password reset for my admin account? cos I cant reset as my site doesnt work

                        SKevo

                        EDIT: works now by just waiting, all good, thank you!

                        Old message for reference:

                        Thank you for the quick reply. I changed my CNAME but when I try to change from freeflarum.com I get the error "Error: forum.asnuaps.it does not CNAME to cname.freeflarum.com."

                        I checked with a third party tool, mxtoolbox.com (https://mxtoolbox.com/SuperTool.aspx?action=a%3aforum.asnuaps.it&run=toolpage) and it shows that the CNAME is working correctly

                        I'll try again tomorrow, not sure it's something wrong I've done

                        Have a nice day everyone!

                          the forum tell me this:

                          The site cannot provide a secure connection
                          forum.ghiboz.com uses an unsupported protocol.
                          ERR_SSL_VERSION_OR_CIPHER_MISMATCH

                          Protocol not supported
                          The client and server do not support a common cipher suite or SSL protocol version.

                          and the support mail is returnend told me that not exists.. what's happen?

                            ghiboz reset your custom domain

                            ghiboz and the support mail is returnend told me that not exists.. what's happen?

                            That's a known issue I haven't had time to look into yet, sorry. It will be fixed either today or during weekend

                                  ghiboz whisperwow FYI mail issues should be fixed now

                                  Also I looked into your search issue whisperwow. It seems that importing the SQL database from the old server and then merging it with your current one helped to fix the database, which means that the search should now work, and hopefully you didn't lose any new discussions made after the migration(?)

                                          SKevo Thank you. The search functionality is working again. Appreciate the help!!!!

                                            SKevo As was announced a while ago, if you are using a custom domain, you MUST update your CNAME to point to cname.freeflarum.com instead, then re-setup your domain at https://freeflarum.com/settings/forum_settings (set your domain to the default yourname.freeflarum.com one - as it was during signup - then set it back to your custom hostname).

                                            Hello,

                                            I'm sorry, I'm lost with this.

                                            • When you say "update your CNAME to point to cname.freeflarum.com", you mean "cname" in the url must be replaced by our freeflarum name? Because in my host, the CNAME redirection already points to a "cinstudtest.flarum.com".
                                            • And what do you mean by resetup the domain?

                                            Sorry, I'm must be slow on this but I wouldn't want to broke anything...

                                            If it helps, for now my redirection host looks like that (forum.cinestudia.fr being my desired final url):

                                            And the freeflarum settings looks like that:

                                                TB54 When you say "update your CNAME to point to cname.freeflarum.com", you mean "cname" in the url must be replaced by our freeflarum name? Because in my host, the CNAME redirection already points to a "cinstudtest.flarum.com".

                                                Apologies for the confusion. The CNAME now must point to cname.freeflarum.com instead of your FreeFlarum host, as all *.freeflarum.com hosts are proxied through Cloudflare

                                                TB54 And what do you mean by resetup the domain?

                                                Set your custom domain to your FreeFlarum host (reset it in the FreeFlarum settings), then update your CNAME record at your registrar, then set your FreeFlarum URL to your custom domain again (technically, "re-setup" it)

                                                • TB54 replied to this.

                                                      SKevo reset it in the FreeFlarum settings

                                                      How can I reset it? In settings page I see "Fixup forum", "Link custom domain", and "View Flarum logs".

                                                          Original context

                                                          TB54 I apologize for not being specific. What I mean by "reset" is essentially that you go to your FreeFlarum settings, "Link custom domain" section and replace your current domain withcinstudtest.freeflarum.com. This "resets" (emphasis on quotes) your custom domain back to your FreeFlarum hostname, as it was when you first registered the forum. This step is necessary, so that FreeFlarum can process the new CNAME record.

                                                          When your domain is back to your freeflarum.com hostname and your custom domain has a CNAME record pointing to cname.freeflarum.com, you can get back to your FreeFlarum settings and link your custom domain, e. g.: set your forum's hostname back to forum.cinestudia.fr. Once you save changes, and everything went correctly, you should get a browser alert that the domain was set up correctly. If this is not the case, and you get some other message (such as that your domain does not CNAME to cname.freeflarum.com), you might need to wait for a while for the changes to propagate (usually 5 - 10 minutes, but that can vary).

                                                          If the link was successful, you should be able to access your forum under your custom domain again (unless there is some DNS or browser cache in place on your side - in that case, try visiting the forum from another device or in private browsing to verify that your domain is indeed accessible by others, and that it is not a cache thing).

                                                              SKevo Thanks for the details, I understand much better now!

                                                              It doesn't seem to work after a little hour, though.

                                                              On my host side:

                                                              On freeflarum settings, once I've done the reset (which worked), when I try to enter my domain:

                                                              It maybe need more time, I will see if it works better tonight.

                                                                  TB54 indeed, it seems that the CNAME hasn't yet been updated:

                                                                  It seems that the TTL (time to live) is set to 1 hour, which means that the record should be updated 1 hour after it was queried by FreeFlarum, so you may attempt to re-link it then (perhaps I could add this information to the browser popup?) But I can confirm that the record seems to be set up correctly in your DNS settings.

                                                                  • TB54 replied to this.

                                                                      SKevo Ok, thanks a lot for taking the time to look at this in detail! I keep you updated if it doesn't work tonight.