Support Platform - Turn your community into a support platform

JasperVriends

Flarum Support

Support software for Flarum.

This Flarum extension will turn your community into a real support platform.

🛠️ Latest update: October 26, 2024 - version 2.8.0

Learn more about the update and what has been added to the extension by clicking the link above or look at previous updates by opening the spoiler below.

Previous updates:

October 26, 2024 - version 2.8.0
July 25, 2024 - version 2.7.3
April 15, 2024 - version 2.7.3
September 30, 2022 - version 2.7.1
September 3, 2022 - version 2.7.0
June 25, 2022 - version 2.6.0
November 18, 2021 - version 2.5.0
Oct 19, 2021 - version 2.4.0
July 16, 2021 - version 2.3.2
June 24, 2021 - version 2.3.1
June 11, 2021 - version 2.3.0
April 12, 2021 - version 2.2.1
April 7, 2021 - version 2.1.3
March 1, 2021 - version 2.1.1
February 23, 2021 - version 2.1.0
December 29, 2020 - version 2.0.0
August 23, 2020 - version 1.2.4
July 28, 2020 - version 1.2.3
July 8, 2020 - version 1.2.1
June 19, 2020 - version 1.2.0
June 7, 2020 - version 1.1.0
May 21, 2020 - version v1.0.1

For what can we use this extension? 🧐

Did you write super cool software and are you currently using Flarum discussions as a 'knowledge base' or public ticket system? Or do you just want to have all your customer service options available on only one platform? Then this extension comes to your rescue!

This extension adds the /knowledgebase URL to your forum. The knowledge base will show your customers all available tags and articles that you have made available in your knowledge base. Your knowledge base discussions will be transformed automatically into articles. Those articles will be displayed in a smooth and professional interface. Managing your knowledge base was never that easy!

Also, this extension will enable the /tickets URL to your forum. This fully fledged ticket system will take away all administrative work. Your customers can create private tickets and your team will be able to reply to them!

With Smart Assistant A.I. you have your own assistant that can generate great replies to tickets based on your knowledge base. Train it, wait for a ticket to come in and let Smart Assistant generate a possible reply for you. It's also possible to give the reply context, Smart Assistant will use this to reply to the user. Real and helpful support in no time!

Features 🦸

Friendly user interface
Easy-to-manage front-end interface
Custom article/ticket editor
Smart Assistant A.I.
Webhooks

Knowledge base features:

Transforms your discussion first-post into a real knowledge base article in tags you have selected as a knowledge base tag
Uses the advantages of the flarum-tags extension
Makes it possible to select the knowledge base as your Flarum home page
Users or guests can rate articles
SEO tags on the Knowledge Base pages
Keeps all post capabilities of plugins in articles
Article audit logs
Multilingual knowledge base
Selecting multiple 'main' categories as knowledge base (three levels)
Permalink for knowledge base articles
Adds in:knowledgebase filter to only search inside the knowledge base
Redirect discussions or tags to their knowledge base URL (optional)
And much more

Private tickets features:

Private tickets
Enable tickets for specific roles or all members
New 'view tickets' employee permission available
Assign employees or yourself to tickets
Ticket statuses
Automatic ticket email notifications
Automatic ticket reminders
Automatically close inactive tickets
Supports multipele languages to select
Mark tickets as solved
Smart view admin ticket dashboard
Smart Assistant A.I.

Smart Assistant A.I.:

Integrated OpenAI ChatGPT with your own OpenAI key
Can be used to help you replying to a user
Will suggest solutions based on your knowledge base
Can be provided context about your products

🧪 Demo

If you'd like a demo, please check out our Support Platform demo environment and take yourself into the role of a customer and support agent.

For login and more details, check out this discussion.

🧭 Plans

The support platform extension is has two plans where you can subscribe to.

Yearly subscription for $199.90 a year (2 months free)

Monthly subscription for $19.99 a month

All plans include free updates and of course awesome support from us. You can join our V17 Development Slack workspace by clicking here.

If you have any questions related to this extension, don't hesistate and send us an email, or ask your question on our V17 Development Slack workspace.

To give feedback, report bugs or request a new feature, you can use our Slack channel or our public GitHub repository.

📥 Installation/download guide

On this page we have explained how to install our extension.

Languages 🌐

This extension is available in many languages via the public Flarum Translations project. This way it is possible to contribute and quickly find and patch translation errors.

🏁 How to get started?

It's easy, we've written a knowledge base article about it 🙂

If you have any questions regarding the usage of the software, check our knowledge base or let us know on the V17 Development community that we have made available.

🛟 Need support yourself for this plugin?

Important: Report your bug in our public Slack Workspace, send an email to support@v17.dev or report the issue in the public Feedback repository on GitHub.

Use cases 💼

Screenshots

Via the Flarum custom style ability you can customize the knowledge base to your own liking.

V17 Development knowledge base

Tickets admin view

V17 Development tickets overview

Read & reply to ticket

V17 Development ticket

Smart Assistant A.I.

Smart Assistant Reply

Buttonizer knowledge base

Buttonizer knowledge base article

Admin dashboard

Knowledge base settings
Admin dashboard

Ticket settings
Admin dashboard

Smart Assistant settings
Admin dashboard

fakruzaruret

JasperVriends https://v17.dev/ does not opened. Gives error, ERR_TOO_MANY_REDIRECTS

danielunited

That is just mind-blowingly amazing. 🤯 Great job!

PascalBoschma

fakruzaruret The community and demo can be found here.

askvortsov

This is a phenomenal addition to the Flarum ecosystem, congrats!

hrvoje_hr

Wow, great work! This has a great potential to become a great CMS. I would probably consider to ditch Wordpress with some more customisability.

JasperVriends

Release v1.0.1

First of all, thank you all for your support! I think it's time for a first update 😃

When linking to a Knowledge Base article on your social media, you want it to appear instantly when people click on it. So, knowledge base articles are now payloaded with the page, so they appear instantly without a separate ajax request.

We've added SEO tags to the knowledge base pages! That's great, because people can now share your knowledge base page on Twitter, Facebook, WhatsApp and see some information about the article or page.

Also, we've added redirections! This means that when you open a discussion, and it appears to be an knowledge base article, you'll get redirected to the new knowledge base URL! For example, try to go to the following discussion (spoiler alert, you'll get redirected to the knowledge base article): https://community.v17.dev/d/9-installation-guide ↪️

This also works for tags, they'll redirect to their knowledge base category, like this one: https://community.v17.dev/t/flarum-support or this one

As requested, we've also added a possibility to hide the knowledge base tags from the home page tag-list! 🏷️

Full changelog:

Added the payloading for Knowledge Base articles
Added SEO tags to the Knowledge Base category and article page
Added the possibility to redirect tags and discussions to their Knowledge Base URL's (Like this 'discussion' that's actually an article, so it's redirecting to the article)
Added the possibility to hide tags from the home page tag-list
Several bug fixes

The new settings are also added to the extension settings page:

yatix

Support tickets would be a giant leap. Would love to buy right away soon as its added. 🙂

PascalBoschma

yatix

We definitely have it planned!

iPurpl3x

Hi @JasperVriends, have you got any time-frame for the next update (with the rating feature) ?

JasperVriends

iPurpl3x The update with the ratings feature is expected for this weekend, I'm currently working on it 🙂

hrvoje_hr

@JasperVriends can you enable comments on one of the articles on the demo site?

EDIT: Oh, I see now that they are planned for the future version.

Any chance down the road for this to transform in some kind of a CMS? This is already relatively close to it.

PascalBoschma

hrvoje_hr

Comments are like you said planned in a future version. We're currently working on an update which will be released soon. We didn't really understand what you mean with "some kind of CMS". Do you mean something like blog posts? Note that this plugin has it focus on delivering a support solution.

JasperVriends

Release v1.1.0 - Ratings, audit logs and interface update

It's time for a new update! We've worked hard towards this update. We have added the article ratings option. You can decide who can rate your articles, you can open them up for guests or only allow members. After rating the article a feedback form appears where you can ask for feedback. Where wouldn't we be without feedback?!

Also we've added audit logs to the extension. You can find all events from an article in one clear interface! Let's blame your collegues.

To make things more clear, we've redesigned our admin interface.

Changelog:

Added article ratings (please rate our article)
Added audit logs
Updated the admin interface
Fixed several bugs

Ratings in short

Let the user rate your article based on three type of emoji. Bad, OK or Amazing!
Decide who can rate: Guests, Users, one of your roles or everyone! We're fully integrated with the Flarum permission system.
The user has the option to enter some human readable feedback for you to consume. Believe us, it will help!
Review all feedback and get a percentage of how your article was rated!

To read all about ratings, read our knowledge base article!

The ratings under an article:

Feedback form after rating:

The new admin interface:

PascalBoschma

Here you go @iPurpl3x

iPurpl3x

PascalBoschma Really nice! Thank you for this update!

Mark73

@JasperVriends Such an awesome work, I must raise my hat to you 😉

JasperVriends

Update v1.2.0 - New article composer, ratings update & bug fixes

It's time for a new update! This update has a lot of bug fixes for a lot of the reported bugs we received about the plugin. The plugin should now run smoother and behave like it should. But that's not all. We have a suprise for all of you: The new article composer. Our composer has a lot of the features from the Flarum core composer (because it is, but inline), but adds a preview button and fits in the Knowledge Base design.

To prevent users from posting in your knowledge base we've added a warning to tags that are incorrectly configured. In addition to all of that great news we've also added the option to disable the neutral emoji. This will allow you to make the rating process a bit more minimal. You can now make your emoji's something like 👎 👍

Enjoy the update! 🙂

Full changelog:

Create your articles with our new inline composer with preview tab
Hide your articles before publication
You can now disable the neutral voting emoji
The knowledge base does now respect the tag order
Added a warning when a knowledge base tag is not restricted
If enabled, the knowledge base tags are hidden from the /tags overview page
Fixed a bug showing 'Invalid date' as article date
Fixed a bug unable to edit KB articles (button was hidden while it should be visible)
Fixed a bug not being able to edit an article directly after publication
Fixed a bug not being able to edit article tags directly after publication (without refresh)
Fixed a bug with the 'preview' button in the composer
Fixed a bug preventing delete of an discussion if it has ratings
When deleting a KB article, you now get redirected to the KB overview page (or return to the previous page)
When deleting a KB article from the overview page, the overview will be rerendered correctly

The new article composer

Edit article

PascalBoschma

Like I promised @iPurpl3x

iPurpl3x

PascalBoschma That's so great! Thank you guys. I'll test this update as soon as I can.